Oaklands Country Cat Hotel

Drop off / Pick up Times

Cancellation Policy

Cancellations made 7 days or less before the drop off date will be charged the full amount of the booking. Cancellations made more than 7 days in advance will not be refunded the deposit.

Pet Requirements

Booking Policy Thank you for your interest in viewing our cattery. Please note that we do not currently offer viewings. However, we invite you to browse over 150 5-star Google reviews to learn more about the experiences from our valued customers. Please ensure that your cat is delivered and collected in a carrier fit for purpose. All cattery bookings are subject to availability. ​ Minimum Stay Periods Our minimum stay / charge throughout the year is 5 days. ​ Deposit In order to confirm a booking, a deposit of £75.00 per booking is required within 3 days of making a booking. If this is not received, the booking may be cancelled. The deposit is non-refundable. ​ If you accidentally pay for a deposit without checking availability the refund will be processed at 2.5% less due to costs incurred from our service provider. ​ Payment Terms All invoices must be paid in full no later than 7 days prior to the drop off date. Bookings will only be confirmed once full payment has been received. Failure to make payment within this timeframe may result in cancellation of the booking without further notice. ​ Cancellation Policy Cancellations made 7 days or less before the drop off date will be charged the full amount of the booking. Cancellations made more than 7 days in advance will not be refunded the deposit. ​ Arrival & Departure Times At time of booking, we will request that you provide us with arrival and departure times. We would appreciate it if you could inform us in advance if these arrangements need to be changed. ​ Departing cats: We must have the cat room vacated by 12:00pm on the day of departure, An out of hours charge of £40.00 may be payable after this time. We are now closed to the public on Sundays and bank holidays. ​ Drop Off Policy For the safety and comfort of all our guests, we kindly request that only 2 people accompany your cat(s) during the drop off. This policy helps us manage a calm and orderly environment, ensuring that your cat's transition into our care is as smooth and stress-free as possible. ​ Collars For the safety and comfort of all cats, we kindly request that collars are removed prior to drop-off. This ensures your cat’s wellbeing during their stay and prevents any potential hazards. ​​ Vaccination Requirements All cats accepted into Oakland's Country Cat Hotel must show a valid up to date vaccination certificate against Feline Influenza and Feline Enteritis at each visit. Primary vaccination must not have been administered any less than ten days prior to boarding in order to protect our other residents from possible infection. There will be no exceptions to this rule. ​ Fleas & Worms We request that all cats that come to Oakland's Country Cat Hotel are treated against flea infestation and worms before arrival for their stay. Fleas spread rapidly among a cat population, all cats will be inspected on arrival. ​ Neutered Cats All cats ( male or female ) over the age of 7 months, who are not neutered, cannot be accepted for boarding, as they could present an infection hazard and/or disruption to other cats. ​ Food Unless specified by the owner, meals are served from 08:00 and 18:00. Food will be left available for cats at all times unless the owner requests otherwise. Please discuss any particular requirements at the time of booking. We provide a wide variety of dry and wet cat foods but cannot hold supplies of every brand, flavour or type. Please check with us before boarding that we have the foods preferred by your cat. We do not offer any discount for clients that bring their own supply of foods. ​ We regret that we are unable to provide any special prescription diets, and these will have to be provided by the owner. We prefer all cats to remain on their usual diet during their stay to reduce stress or digestive upset. Fresh water is available to all cats at all times. ​ Medication We are happy to administer any medication, which have been prescribed by a vet, provided full and clear instructions are left by the owner, there will be a £5.00 charge for this service per day. ​ Illness/Vet No cat suffering from, or suspected to be suffering from, an infectious or contagious disease will be accepted. All cats will be inspected on arrival, but we reserve the right to refuse admission to any cat showing any signs of ill health pending advice from our veterinary surgeon. This is essential in order to protect and safeguard the health of other cats. ​ Veterinary services will be arranged should this be necessary during your cat’s stay. If any client prefers their cat to be seen by their usual vet, please discuss this with us prior to arrival. Veterinary fees are due to be paid by the client. There will be an extra charge for transportation to vet appointment of £100 per visit, or if you prefer you can arrange a family member or your emergency contact to take them on your behalf. Please inform your vet that Oaklands Country Cat Hotel will be bringing them if you choose this option. ​ Disclaimer Whilst every care and precaution is taken to safeguard the health and wellbeing of all cats, they are boarded entirely at the owner’s own risk. If any animal is not collected within 14 days of the stated departure date and no communication received either from the owner or their agent, we reserve the right to re-home or pass onto other rehoming services.